• Never access the IDDS using Internet Explorer. Internet Explorer is not a secure browser, will not display calendars for selecting dates, and can cause the system to crash.
• Always access the IDDS using Chrome (Version 20 or higher), Edge (Version 12 or higher), or Firefox (Version 57 or higher). If you need help installing or updating one of these browsers, contact your location's IT department per your state’s required procedure (e.g., email, phone, service ticket).
• Always set the filters on a page first based on the information you want to see. Your filters will be saved until you log out of the system. Thus, you won’t need to reset them every time you revisit a page.
• Never add a patient to the system more than once. To avoid adding a patient to the system more than once, go to the Maintain Patients page, enter their last name (or any part of it) into the filter box, click the Filter button, and see whether or not they are already in the system. If they are, don’t add them. If they are not, add them.
• Avoid looking up patients by their number since patient numbers are sometimes entered into the system incorrectly. Instead, look up patients by their name and then verify that it is the correct patient by looking at their number.
• Avoid using the Back button on your browser to navigate the system. Instead, use the system's menus and buttons.

• The training videos below can be used by dental assistants, dental hygienists, and dentists to become proficient in the use of the IDDS.
• If you are new to the IDDS, please watch all of the videos in order. If you are not new to the IDDS, you may watch the videos as necessary to meet your information needs.
• If you stream the videos, they may appear a little fuzzy, depending on the speed of your Internet connection. If you want to see a video more clearly, either 1) rewind the video to the beginning and restart it or 2) download the video to your computer and watch it from there.

Click on the links below to learn how to:

1. Log in and navigate the system
2. Change your password
3. Maintain (add/modify/delete) patients
4. Maintain (add/modify/delete) appointments (In the previous system, appointments were called daily activities.)
5. Maintain (add/modify/delete) appointment procedures (In the previous system, appointment procedures were called treatments.)
6. Maintain (add/modify/delete) counts
7. Maintain (add/modify/delete) staff times
8. Maintain (add/modify/delete) waiting periods
9. Maintain (add/modify/delete) quality assurance logs
10. View the location overview report (This report displays the number of procedures for all of the employees at a given location.)
11. View the employee overview report (This report displays the number of procedures for a single employee at a given location.)